Website accessibility advice and our accessibility statement.
Access keys and skip links
Our site does not use access keys.
A skip link appears if you use the tab key to move the cursor on the page. The skip link allows you to jump to the main content.
Text size and colour
You can use your web browser settings to change:
- colours of text and the background of pages
- font and text size
Software for viewing documents
The following applies to desktop and laptop computers and not tablets or mobiles.
PDF documents: most computers will show these automatically. If you need the software you can download the free PDF reader from the Adobe website.
Microsoft Word documents: if you do not have Microsoft Office installed, you can download a Word file viewer from Microsoft’s website.
Services for Deaf people
Deaf people can call the council using SignVideo Web Access online interpreting service, from their own home, for free.
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website.
We believe that web pages of this site meet Double-A of the Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for disabled people.
This accessibility statement applies only to our main website www.bristol.gov.uk. It does not apply to sub-domains of bristol.gov.uk (like maps.bristol.gov.uk) or other websites that are linked from our pages.
Parts of our site that are not fully accessible – exceptions
Updated: 23 June 2017.
Whilst we try to meet the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. The following parts of the site are not level Double-A compliant.
On our website
Some of our own web applications need improving and we are working through these. Some are old software that we cannot easily change.
- Adult care self referral form
- Collection day finder (screen reader problem)
- Financial assessment form
- Fly-tipping report form (screen reader problem)
- Graffiti and fly-posting report form
- Local election results
- Mapping and My Neighbourhood system
- Street cleansing report form
From external websites
Some parts of this site link to or use content provided by other websites and these are not always as accessible as our site. Examples of these are:
- Video from YouTube
- Tweets and the Twitter panels from Twitter
- Maps from Google
- Photos from Flickr
- Surveys using SurveyMonkey
- Facebook widgets