Bath College – Level 2 Certificate Understanding Excellence in Customer Service for Hospitality
Bath College
Level 2 Certificate Understanding Excellence in Customer Service for Hospitality
Are you interested in working in restaurants, hotels, and events management?
Providing a top-notch customer experience lies at the heart of the hospitality industry. In all areas from hotels to restaurants, from museums to sports stadia there is a wide range of contexts where customer service skills are essential. This course is designed to introduce learners to concepts such as teamwork, communication, legislation, and professional standards in providing high quality hospitality.
Study for the course takes place in an online virtual learning environment (VLE) where you can study at any time and at your own pace. We ask that learners complete their courses within the given timeframe and that as a broad average most courses can take approximately 6-8 hours per week to complete over 16 weeks. However, timeframes are flexible on a person-by-person basis should any learners require reasonable adjustments to their study plans.
What topics are covered?
- Introduction to customer service principles
- Effective teamwork in hospitality
- Legislation and guidance in hospitality
- Understanding professional personal hospitality standards
Courses are FREE for participants who meet the following criteria:
- Learners must live in England.
- Learners must not live in a local combined authority, apart from West of England Combined Authority (WECA)
- Learners must have lived in the European Economic area or the UK for at least
the last three years. - Non-UK nationals will be asked to supply evidence of their immigration status
- Learners aged 19-23 must already hold a either a full level 2 qualification, or 5 GCSEs at grade C/4 or above.
If you interested to refer or access to the above opportunity please contact Bristol City Council Food Talent Pathway Project via faye.johnson@bristol.gov.uk or ftapp@bristol.gov.uk or contact Bath College directly via Course offerings | Bath College.
Faye Johnson
Project Co-ordinator, Food Talent Pathway Project
Bristol City Council – Employment, Skills and Learning
Visit our website Employment Skills and Learning (bristolesl.com)
Email: faye.johnson@bristol.gov.uk
Mobile: 07443 558473
3rd Floor, Create Cente, Smeaton Road, Bristol, BS1 6XN
Please note that my work days are Monday, Tuesday, Wednesday, Thursday am – feel free to contact my colleague Sam Porter on sam.porter@bristol.gov.uk on alternative week days.
